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Our culture.

We have a clear set of values and mission to unite everyone in the business and bring a consistent way of working to drive the company forward. 

Our Values 

Our core values highlight what you can expect from your colleagues and also what we expect from you. They help us maintain our motivating and encouraging working environment, ensuring that our employees are engaged and feel valued within our company.


Behave with integrity.


Take responsibility


Be transparent

Our Mission

Our mission statements provide detail into what behaviours we champion at Direct Online Services, which help us grow as a business.


  • Give the very best experience for our customers and our colleagues.

  • Challenge the norm. 

  • Make things happen. 

  • Keep things simple. 

  • Safely and sustainably.

Our Reward and Recognition programme celebrates our colleagues who demonstrate our Mission and Values. This scheme provides the opportunity for our colleagues to recognise outstanding performance and nominate each other for monthly and quarterly awards.

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